Guide to Ordering

The process for ordering custom ceramic poker chips.


This guide is only for ordering CUSTOM ceramic poker chips.
The key to the whole process is just solid communication via email.

Below is the process for ordering custom poker chips.

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Step 1: First of all if you have any concerns at all about your artwork or if you have any questions that aren't answered on our web site please reach out to us via email - oldwestps@gmail.com

Step 2: If you're ready to go you can just place your order. In order to get free artwork assistance or creation you need to place an order first.

Step 3: Once you're done ordering you can then send us an email with your artwork or artwork instructions attached.

Step 4: As soon as we receive your order and the accompanying email with your instructions for the artwork we will 
  • Assist you in getting the artwork print-ready or
  • We will create totally new artwork for you based on your instructions
Step 5: When the artwork is ready we will send you a digital proof for your approval

Step 6: Once the artwork is approved you have the option of requesting free prototyping. Prototyping is optional but it is important. Make your choice carefully. The only drawback to prototyping is that it adds two to three weeks additional production time.

Step 7: About three weeks after you approve the artwork you will receive a tracking number for your prototypes or for your order. 
  • If you ordered prototypes then you'll want to inspect them carefully and then approve them or request changes.
  • If you didn't order prototypes then congratulations your order is on its way.
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If you have more questions about the design process you can check out this page...
http://www.oldwestpokersupplies.com/design

If you have other questions you can find more answers here...
http://www.oldwestpokersupplies.com/FAQ

If you want to see some of our past work you can visit this page...
http://www.oldwestpokersupplies.com/custom-poker-chip-gallery

If you need more assistance please just ask.

We hope to do business with you soon.