Guide to Ordering

The process for ordering custom ceramic poker chips.

This guide is only for ordering CUSTOM ceramic poker chips.
The key to the whole process is just solid communication via email.

Step 1: Send us an email if you're concerned at all about your artwork or if you have any questions we haven't answered on the website.

Step 2: If you're ready to go you can just place your order. Seriously. Go for it. We are always here to help.

Step 3: Once you're done ordering you can then send us an email with your artwork attached (if you haven't already done that in step 1).

Step 4: As soon as we receive your order and the accompanying email with your instructions for the artwork we will either
  • assist you in getting it print ready or
  • create totally new artwork for you
Step 5: When the artwork is ready we will send you a digital proof for your approval. Once the artwork is approved you have the option of requesting free prototyping. Prototyping is optional but it is important. Make your choice carefully. The only drawback to prototyping is that it adds two to three weeks additional production time.

Step 6: In about three weeks you will receive a tracking number for your prototypes or for your order.
  • If you ordered prototypes then you'll want to inspect them carefully and then approve them or request changes.
  • If you didn't order prototypes then congratulations. You've received your order.