Your guide to our shipping, returns, insurance and privacy policies
Send us an email for more information about international ordering.
All international orders may incur additional charges from their country's customs or from carriers like UPS.
This is beyond our control. Please see your customs or research the carrier prior to ordering internationally.
Old West Poker Supplies LLC reserves the right to substitute one carrier for another for whatever reason deemed necessary to properly fill and deliver orders in a timely, safe and affordable manner. Differences in fees will be refunded to the customer.
We want every customer to be a satisfied customer at Old West Poker Supplies. We work very hard to ensure that the merchandise we sell is of the highest quality and free of defects. The following points describe our return policy:
Old West Poker Supplies will guarantee that your order will be packaged well and processed promptly. Once we hand your or your customer’s package to either UPS, USPS or FedEx we lose control of the care of the package. While our damaged/lost package rate is low, please note they do sometimes happen and can be costly if un-insured.
All packages we ship domestically are shipped through carriers who supply indemnified insurance for their basic packages up to an allowable dollar amount. The specific coverage can be found at the carrier's support site on the internet.
Old West Poker Supplies does not insure all international packages. Insurance for international packages when available is an additional charge. We may contact you the customer to ask if you would like to purchase or waive insurance. We may also contact you to inform you that insurance is not available for the carrier or service you have chosen.
As a customer, it is your responsibility to determine if you will accept the risk associated with a shipment or choose to insure your package. If you decline or insurance is unavailable then Old West Poker Supplies will not be responsible for replacing the damaged or lost package.For insured packages that are lost or damaged:
By accessing this website (oldwestpokersupplies.com), you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.
When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user's browser type. We also collect specific information regarding the user's session on our website. This includes items such as the date and time of the visit and the pages viewed.
Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes, but is not limited to, name, e-mail address, postal address, and telephone number. We request this information when the user requests one of the following:
Old West Poker Supplies DOES NOT collect any personally identifiable financial or health-related information. All financial information is directed through our credit card and electronic transaction processors - specifically PayPal, Inc. and Square, Inc.. All personally identifiable financial information is encrypted through said financial networks using state of the art secure socket layer encryption (SSL).
Non-personally identifiable information (non-PII) is collected to allow us to analyze how our website is used and to improve the content and service the website provides.
Personally identifiable information is collected for analysis to improve the content of the website and the services we provide the user.
Old West Poker Supplies owns the collected information and will not sell, trade, or rent the information to others. We may use the information to continue contact with the user. This may include contact such as follow-up calls, e-mail correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, or important website changes. Old West Poker Supplies WILL NOT share this information with its business partners or any other cooperative entities or agencies.
Old West Poker Supplies utilizes industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.
Old West Poker Supplies web site may contain links to other internet web sites. Old West Poker Supplies neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Old West Poker Supplies web sites.
Based on the information a user has provided, Old West Poker Supplies may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.