Policies

Your guide to our shipping, returns, insurance and privacy policies


Domestic Shipping


For our American customers we have tried to offer three basic solutions. They should cover everything based on what you're attermping to shop for.

USPS

This is an affordable quick option for our customers. Their Priority services usually takes 2-5 days delivery times throughout the United States. First Class is basically a ground service and usually takes a few days longer to arrive but is very affordable.

UPS Ground and Expedited

Affordable ground and air services.
1-7 days delivery times - Ground, 3 Day Select, 2nd Day Air, Next Day Air Saver
UPS is often affordable and provides exceptional, professional delivery services. One note however is that we occassionally have errors with the UPS shipping interface which is directly linked to our system. If you receive errors and prefer UPS over other services then please send us an email and we can help you complete your order using UPS as your carrier.

FedEx


FedEx is an alternative service that is used on occasion in place of UPS or USPS First Class. Only certain items qualify for FedEx delivery so it is not offered as a regular option during checkout. We reserve the right to substitute an equivalent FedEx carrier service for any of our other available services.

Freight or Truck Shipping

This is for larger items like poker tables or really large orders like chip orders over 5000 items. It's always best to contact us via email before you place a freight order.


International Shipping


We are proud to offer worldwide shipping to all of our customers.

USPS

UPS Worldwide Saver

This is generally used for larger or odd sized packages. It is very expensive. We usually recommend having customers find the larger item locally or on their continent before committing to an expensive shipping option.

Send us an email for more information about international ordering.

All international orders may incur additional charges from their country's customs or from carriers like UPS.
This is beyond our control. Please see your customs or research the carrier prior to ordering internationally.


Old West Poker Supplies LLC reserves the right to substitute one carrier for another for whatever reason deemed necessary to properly fill and deliver orders in a timely, safe and affordable manner. Differences in fees will be refunded to the customer.


RETURNS


We want every customer to be a satisfied customer at Old West Poker Supplies. We work very hard to ensure that the merchandise we sell is of the highest quality and free of defects. The following points describe our return policy:

  1. Returns are accepted for unopened merchandise only. The product must be resalable and in the same condition that it was sent to you. (exception: Unless said item was found to be defective only after the opening of the package.)

  2. You are responsible for any damage to an item that you are returning to us. Some customers may misrepresent how they have handled or treated an item, and it may ultimately be returned here in unsalable condition, which of course may not be returned as explained in condition #1. It is important that you do not misrepresent the condition of a returned item. We will not accept misrepresented returns.

  3. The Customer must contact us via email get approval for a return. If you do not contact us we may not receive your item. We require items to be returned to specific locations based on the nature or origin of said item or items.

  4. We unfortunately can't accept returns of products after 14 days after the order date.

  5. Customers are responsible for costs associated with shipping the product back to us.

  6. If an item is damaged in transit back to us, then this is your responsibility and the item will not be allowed to be returned. You should consider purchasing insurance before you ship an item to us.

  7. We can't accept returns for any customized products.

  8. Upon receipt of the item, we will inspect the package and product to ensure that it is in resalable condition. Assuming that we can resell the item, we will refund the product cost only (no shipping will be refunded).

  9. If an item that we ship to you is defective, Old West Poker Supplies will assist you in coordinating with the manufacturer an exchange for a properly working or non defective item. For items that Old West Poker Supplies imports directly, we will replace missing or damaged items at our expense.

  10. Please note, unlike other sellers, we DO NOT charge a restocking fee.

  11. International sales are final. We can only refund your purchase if the item we delivered to you is defective. If you prefer a substitution you will be expected to pay for the shipping of the substitution.

  12. International packages can sometimes take weeks. This is beyond our control. Once the package leaves our premises it becomes the responsibility of the carrier. We suggest you obtain insurance on your package. If you need to add insurance to a package please contact us via email and we can assist you. We do not offer refunds or replacements for international packages that were lost or damaged in transit.

INSURANCE


Old West Poker Supplies will guarantee that your order will be packaged well and processed promptly. Once we hand your or your customer’s package to either UPS, USPS or FedEx we lose control of the care of the package. While our damaged/lost package rate is low, please note they do sometimes happen and can be costly if un-insured.

All packages we ship domestically are shipped through carriers who supply indemnified insurance for their basic packages up to an allowable dollar amount. The specific coverage can be found at the carrier's support site on the internet.

Old West Poker Supplies does not insure all international packages. Insurance for international packages when available is an additional charge. We may contact you the customer to ask if you would like to purchase or waive insurance. We may also contact you to inform you that insurance is not available for the carrier or service you have chosen.

As a customer, it is your responsibility to determine if you will accept the risk associated with a shipment or choose to insure your package. If you decline or insurance is unavailable then Old West Poker Supplies will not be responsible for replacing the damaged or lost package.

For insured packages that are lost or damaged:

Please contact Old West Poker Supplies as soon as you learn of the problem.
Please keep all packaging (if applicable).
Once Old West Poker Supplies has gathered all information, we will arrange for a refund or a re-shipment.

Please note we can not refund in lieu of re-shipping, unless special circumstances are present and approved or required by Old West Poker Supplies management.

Please note that if you gave us an incorrect address, we can not re-ship until we receive the package back, regardless of whether or not insurance was purchased, as we would not have any grounds to file a claim.


PRIVACY


Old West Poker Supplies takes seriously the privacy of those that visit our web site. We have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded.

By accessing this website (oldwestpokersupplies.com), you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.

What information is collected, and why?

When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user's browser type. We also collect specific information regarding the user's session on our website. This includes items such as the date and time of the visit and the pages viewed.

Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes, but is not limited to, name, e-mail address, postal address, and telephone number. We request this information when the user requests one of the following:

Old West Poker Supplies DOES NOT collect any personally identifiable financial or health-related information. All financial information is directed through our credit card and electronic transaction processors - specifically PayPal, Inc. and Square, Inc.. All personally identifiable financial information is encrypted through said financial networks using state of the art secure socket layer encryption (SSL).

How is the information used?

Non-personally identifiable information (non-PII) is collected to allow us to analyze how our website is used and to improve the content and service the website provides.

Personally identifiable information is collected for analysis to improve the content of the website and the services we provide the user.

Old West Poker Supplies owns the collected information and will not sell, trade, or rent the information to others. We may use the information to continue contact with the user. This may include contact such as follow-up calls, e-mail correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, or important website changes. Old West Poker Supplies WILL NOT share this information with its business partners or any other cooperative entities or agencies.

Are "Cookies" used on the website?

"Cookies" are small pieces of information that are placed on a web user's hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a Web site transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the Old West Poker Supplies site if you do so.

How is personally identifiable information safeguarded?

Old West Poker Supplies utilizes industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.

Links to other web sites

Old West Poker Supplies web site may contain links to other internet web sites. Old West Poker Supplies neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Old West Poker Supplies web sites.

How to opt out of correspondence

Based on the information a user has provided, Old West Poker Supplies may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.